Reviews

Very close to Paddington Station

10 of 10 stars review on IHG.Merlin - 13 May 2026

Very close to Paddington Station. Lots of places to eat and drink around the hotel. Staff were very pleasant, friendly and helpful. Rooms were clean and comfy. Would stay here again. A king size bed in the double room.

Good value hotel in excellent location for station

5 of 5 stars review on IHG - 12 May 2026

Friendly staff, comfortable room in a good location for Paddington station and tubes. Would definitely stay again.

by DonH

The staff were friendly

10 of 10 stars review on IHG.Merlin - 12 May 2026

The rooms were clean and comfortable. The location was convenient to public transportation. The staff were friendly and responsive to requests. One free coffee refill at breakfast, at the restaurant next door, would be a a welcomed delight. Everyone that we met was gracious.

by Dillon, Marci

Business tip made better by hotel staff Shah

5 of 5 stars review on TripAdvisor - 12 May 2026

Arrived at hotel after being double booked by another hotel, Shah was on the desk and sorted me out with a room and offers me a token for a free breakfast after the hassle I had after arriving in London. Room was clean, quiet and all the latest tech you’d want in a room. Breakfast next morning was fantastic. I was in and out of meetings all day in central London and Shah arranged for my bags to be stored at the hotel. I was in and out ante times through the day to change into my suit and a different shirt and Shah also allowed me to use the staff toilet to get changed into casual more comfy clothes for my long train Journey back up North. Great hotel and brilliant location. Even better food and exceptional service by the team and especially Shah. Top bloke.

by Jonathan E

Excellent

10 of 10 stars review on IHG.Merlin - 11 May 2026

check-in process was great, room size was excellent, bed comfort, amenities, all of it was great!

by Gonzalez, Gabriela

Warm, friendly welcome

10 of 10 stars review on IHG.Merlin - 07 May 2026

Warm,friendly welcome, and accommodated us in a room even though we had arrived early. Nothing was too much trouble. Just more of the same.we have been using you for a few years now and it never disappoints. All the staff hit the same high standard

by Wisbey, Paul

Great experience 😊

5 of 5 stars review on TripAdvisor - 06 May 2026

Hotel Indigo was beautiful, no doubt—but what truly stood out was Shah@the reception. The warmth, the attention to detail, the way everything just felt easy… that’s what made this stay super special. Shah made overall experience effortlessly seamless. Thank u!

by shilpa B

Quiet and nice room

10 of 10 stars review on IHG.Merlin - 05 May 2026

Quiet and nice room, and very good service from Lesse at reception with the offer of an upgrade I did not take this time (as a Diamond member)

by Berge, Thomas

If you choose the Paddington area, stay here!

5 of 5 stars review on TripAdvisor - 05 May 2026

If you are looking for a great property in London, Paddington area, come here! Just opposite Paddington Station, a few metres away you will find this Hotel. Strategic area, quiet, but far from the chaos of the center. The rooms are small in size but very comfortable equipped with all amenities: hairdryer, international electrical outlets, mini fridge and air conditioning. The bathroom is equipped with everything you need to enjoy a well-deserved relaxation after days of visiting: very large shower, bathrobes, shampoo / bubble bath and body cream provided. I point out that there is no carpet in the room, so a plus not to be underestimated! The staff, especially Ana, very kind, attentive and friendly. Breakfast at the adjacent Bella Italia restaurant: excellent. I recommend including it in your stay, you will not be disappointed! It really satisfies all tastes! This structure has made our stay in London truly unique for the comfort it gave us after long days of visiting! Very, very recommended!

by Maddavvero

Quiet and nice room

10 of 10 stars review on IHG.Merlin - 05 May 2026

Quiet and nice room, and very good service from Lesse at reception with the offer of an upgrade I did not take this time (as a Diamond member)

by Berge, Thomas