Reviews

Great hotel for a weekend getaway

5 of 5 stars review on TripAdvisor - 25 Jan 2026

Lovely Hotel and really great staff. The location is perfect for a central west London stay. Walking distance to Paddington Station and easy transfer from the airport via the Elisabeth Line. The staff were so so sweet, professional and every extra request we had was met immediately and with such great care. We were welcomed so nicely. Thanks to Lesse, Ana and Gabriel from reception.

by Wander54994381143

110 e lode!

5 of 5 stars review on TripAdvisor - 25 Jan 2026

Fantastic structure! Well connected for travel. Full of places to eat and shops for shopping. It has a beautiful heated terrace. There is a restaurant where you can eat without having to leave the building. 2 steps from Paddington Station. The staff at the reception is very kind. They are all courteous, cheerful, and polite. Especially Lesse and Shah, as well as the long-haired girl on the morning shift today, January 25th. Everything perfect. They are super quick to fix it. We will definitely be back

by Filo88M, Milan, Italy

Wonderful

9 of 10 stars review on Booking.com - 24 Jan 2026

The team work in delivering a seamless personal service from Gabriel and Dip. Location to the underground, easy walk to Hyde park, super comfortable, clean and quiet room, good breakfast and dinner. What more can we say except that we enjoyed our stay and will definitely return.

by Lena, Singapore

Quick stay

5 of 5 stars review on IHG - 20 Jan 2026

It was a wonderful experience we have stayed here in the past and loved it. It’s very close to the station and everything was great from check in, dinner breakfast and amenities

by London goer

In Paddington for a couple days

5 of 5 stars review on TripAdvisor - 19 Jan 2026

It was a great experience from Deep checking us in to the locations. It was our second time at this hotel and we will be going back in the future!

by Edward D

The room was lovely

10 of 10 stars review on IHG.Merlin - 18 Jan 2026

Gabriel on reception was a delight. The location, right next to Paddington station, but tucked down a side street is perfect. The room was lovely. As an IHG member, the little things like chocolates and a couple of complementary drinks make all the difference.

Excellent

10 of 10 stars review on Expedia.co.uk - 18 Jan 2026

The room was clean and comfortable as usual. Indigo is definitely my go to when I am around Paddington.

by Riccardo

Extremely friendly and accommodating

10 of 10 stars review on IHG.Merlin - 07 Jan 2026

Extremely friendly and accommodating staff team. Special mention of Shah, who was of great help to us during our stay.

by Mcavoy, Steve

Plus the Service.

10 of 10 stars review on IHG.Merlin - 07 Jan 2026

This year I celebrated my Birthday and Christmas and New Years at Hotel Indigo Paddington on purpose. We are always incredibly well taken care of by Elsie, Shah, Jazmin & Dneeb. This certainly has become a Home away from Home in London. I also love the comfortability of the Rooms. Plus the Service.

by Harrower, Norman

Location, hospitality, cleanliness and convenience

5 of 5 stars review on TripAdvisor - 06 Jan 2026

Fantastic position within very easy walking distance of Paddington Station. Super friendly, hospitable, and professional check-in process via Shah, for whom nothing seems too much trouble. Nicely appointed room with everything you'd need and I just enjoyed a lovely breakfast in the onsite Bella Italia. My new hub for transit/exploring London and fully recommended.

by Harrower, Norman